Introduction -- Where we were, where we are, where we are going -- What works : the characteristics of a successful nonprofit -- The mission is the reason -- Being ethical, accountable, and transparent -- A businesslike board of directors -- Leading your people -- Embracing technology for mission -- Creating a social entrepreneur -- Developing a bias for marketing -- Financial empowerment -- A vision for the future -- The controls that set you free -- A national agenda : empowering our
nonprofits -- Final words